QUICK ANSWERS TO THE QUESTIONS YOU MAY HAVE
Help center
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There was a problem processing your request
Possible error
This issue occurs when the organization you selected could not authenticate you because you are likely registered with another organization.
Resolution
Try to authenticate again with a different organization. You may need to clear the cache of your browser before doing so.
Note: If the steps above do not resolve the issue, please send an email to EarthMed support, please send an email to EarthMed support (earthmedsupport@un.org) with the following information:
Required information- Index number #
- First Name
- Last Name
- Employee Type
- Current Organization
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Unable to login to the portal at this time
Possible error
There is no valid account for you in EarthMed Portal.
Resolution
Please send an email to EarthMed support (earthmedsupport@un.org) with the following information:
Required information- Index number #
- First Name
- Last Name
- Employee Type
- Current Organization
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This account is inactive
Possible error
When the demographic record is inactive, your EarthMed user account becomes inactive as well.
Resolution
Please send an email to EarthMed support (earthmedsupport@un.org) with the following information:
Required information- Index number #
- First Name
- Last Name
- Employee Type
- Current Organization
- blank error
- blank error
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My email has changed and I could not log in.
If you are an active staff member in the following organizations: UNS, UNICEF, UNDP, IAEA, WIPO, CTBTO, UNIDO, and UNOPS, please contact your local HR to update your email in the corresponding HR system.
Once the information from the corresponding HR system is reflected in EarthMed, you will be able to access it with the new email address.
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My mobile became unavailable. How do I set up MFA on my new phone?
Please report the issue to earthmedsupport@un.org with the following information:
Required information- Index number #
- First Name
- Last Name
- Employee Type
- Current Organization
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How to set up MFA alternative verification method?
Please follow instructions in this document.
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My organization does not show on the EarthMed Portal.
Please report the issue to earthmedsupport@un.org with the following information:
Required information- Index number #
- First Name
- Last Name
- Employee Type
- Current Organization
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I could not login because my access was revoked/expired.
For access to be re-established, a new request needs to be submitted by your head of service.